Glossary

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At CALLogistix, our entire system is digital, from the time the call hits our system until the time that the message is delivered. CALLogistix has invested time and money in developing a digital system that is both reliable and benefits our clients in multiple ways.

Digital collections are more accessible and offer improved navigation to research material. As a growing number of companies use local networks, the Internet, and Web technology to interface holdings and remote databases, new technology is influencing access to preserved material. In the electronic library of today and the future, end users will increasingly demand faster and more versatile access to materials.

Digital technology is revolutionizing the traditional concepts of preservation and access in many communities. Although traditional preservation methods have ensured the longevity of endangered data, it has sometimes been at the cost of reduced access and clarity. With digital technology, storage is simple, allowing for virtually universal copying, distribution, and access. The technology also makes it possible to bring collections of holdings together in digital form, making resource sharing more feasible.

Make sure the call center you are selecting has the latest digital equipment to handle your important calls. From the switch to the computer terminals used by the CRS's, digital technology is an important factor in determining the success of your calls. Let CALLogistix facilitate your calls with our completely digital call center process!